Epson TM-T20

This manual describes how to configure and connect to the ticket printer series TM-T20. The same configuration will also apply to the models Epson TM88III, TM88IV and TM88V.

Hint

  • A ticket printer can only connect to one IAC-BOX at a time.
  • The Lite Version of the IAC-BOX supports 2 Ticket Printers while the full version supports 100 Ticket Printers.

Configuration

Epson ticket printers usually get shipped with the internal IP address 192.168.192.168. Configure a device (e.g. notebook) to be in the same address range and connect the ticket printer to your notebook by using an ethernet cable. Dont forget to power on the ticket printer. You now can open the ticket printer address in your web browser and access it’s basic configuration over it. This menu will also let you set additional settings like a password protection.

The network configuration of the ticket printer can always be accessed by printout it’s basic configuration. To do so, power off the ticketprinter. Now hold the Feed Button and while doing so, power on the ticket printer. After about 4 seconds, the device will print out it’s current configuration.

After determining or adjusting the network settings, you can add the ticket printer in the IAC-BOX WebAdmin menu Modules / Ticket Printer.

Hint

  • After changing the Ticket Printer configuration, a Service Restart is required.

Printer Paper

The Epson TM-T20 ticket printer supports two different paper sizes. Thermal paper with 80mm width and thermal paper with 57.5mm / 58mm width. To use the paper with a width of 57.5mm / 58mm, a so-called “spacer” is included with your printer. The “spacer” is simply inserted into the paper tray to reduce the 80mm range to a 57.5mm / 58mm range. Then the printer must be configured for the used paper width. By default, the paper width is configured for 80mm paper.

Configuration of the Paper Width

The configuration is done directly on the ticket printer by using the Feed Button. The current menu navigation will be printed in realtime.

  • Hold the Feed Button and turn on the printer. The current configuration of the printer will then be printed.
  • Hold down the Feed Button for 1 second or longer. Enter the mode selection menu.
  • Press the Feed Button 3 times, then hold down the Feed Button for 1 second or longer. This will enter the configuration menu.
  • Press the Feed Button 6 times, then hold down the Feed Button for 1 second or longer. This will enter the Paper Width menu. Here you can select the paper width which you want to use for further print-outs.

After the paper width has been configured directly on the ticket printer device, it must also be configured on the IAC-BOX. Therefore navigate to the WebAdmin menu Modules / Ticket Printer and configure the desired paper width.

Hint

  • After changing the Ticket Printer configuration, a Service Restart is required.