Epson TM-T20

The same configuration as for the Epson TM-T20 will also apply to the models Epson TM88III, TM88IV and TM88V.

A ticket printer can only connect to one IACBOX at a time.
The Lite Version of the IACBOX supports 2 Ticket Printers while the full version supports up to 100 Ticket Printers.

Configuration #

Epson ticket printers usually get shipped with the internal IP address 192.168.192.168. Configure a device (e.g. notebook) to be in the same address range and connect the ticket printer to your notebook by using an ethernet cable. Don’t forget to turn on the ticket printer. Open the ticket printer address, in your web browser, and access it’s basic configuration over it. This menu will also let you set additional settings like a password protection.

The network configuration of the ticket printer can always be accessed by a printout of it’s basic configuration. To do so, turn off the ticket printer. Now hold the Feed Button and while doing so, turn on the printer. After about 4 seconds, the device will print out it’s current configuration.

After determining or adjusting the network settings, you can add the ticket printer in the IACBOX WebAdmin menu Printing/Ticket printer.

Printer Paper #

The Epson TM-T20 ticket printer supports two different paper sizes. Thermal paper with 80mm width and thermal paper with 57.5mm / 58mm width. To use the paper with a width of 57.5mm / 58mm, a so-called “spacer” is included with your printer. The spacer is simply inserted into the paper tray to reduce the 80mm range to a 57.5mm / 58mm range. Afterwards the printer must be configured for the use of the smaller paper width as well. Because by default, the ticket printer is configured for 80mm paper.

Configuration of the Paper Width #

The configuration is done directly on the ticket printer by using the Feed Button. The current menu navigation will be printed in realtime.

Feed button configurations #

Hold the Feed Button and turn on the printer. The current configuration will be printed.
Hold down the Feed Button for 1 second or longer. Enter the mode selection menu.
To get into the configuration menu, press the Feed Button 3 times, then hold down the Feed Button for 1 second or longer.
You’ll find the Paper Width menu by pressing the Feed Button 6 more times afterwards, keep it pressed for 1 second or longer. Eventually select the favored paper width.

After the paper width has been configured on the ticket printer, it has to be configured on the IACBOX. Therefore navigate to the WebAdmin menu Printing/Ticket printer and set the desired paper width in the layout section of the displayed table.